Our Promise

To deliver unparalleled quality and a superior client experience in the residential and commercial painting markets.

Communication

We promise to maintain thorough communication throughout your painting process. From scheduling your estimate, setting up your start date, answering any questions or concerns you may have, and keeping you informed throughout the job.

Cleanliness

We promise to keep the job site clean. This includes using drop sheets, masking off the job properly, and cleaning up at day’s end.

Satisfaction

We promise to leave you satisfied at the end of the job. Prior to final payment, your satisfaction will be guaranteed as a result of a final walkthrough.

Quality Prep Work and Materials

We promise to keep quality our focus. We believe in thorough prep work and protection before even beginning the application processing. A detailed written agreement will outline the quality of products and prep work that will be included in the painting of your property.

Warranty

We offer a 5 year limited paint warranty for Interior and Exterior Projects.

We are confident in the quality of our products and craftsmanship. In the unlikely event where there is a problem with a project we have completed for you, and as part of our commitment to creating a superior experience, Headwaters Painting includes a 5 year limited warranty.

If a failure occurred due to improper application, we will return to fix the failed area. This will include both paint and labor. You, the homeowner, will not incur any additional cost.

FREE, Annual One Hour touch-ups.

Your home may see a lot of traffic, especially with kids and pets! We will return to complete one hour of touch ups per year as requested, at no additional cost to the client. We assume that all touch-up work is due to normal wear and tear of your space.

This service will apply only to surfaces that we have painted.

Applies to residential painting only. Excludes: Decks, Cabinets, Rental properties, and Flooring.

If there is additional damage to the area that was not included in the original scope of work, or the touch-ups are beyond normal wear and tear, Headwaters Painting will inform the homeowner of this problem and provide a bid prior to touch-ups being completed.

What our warranty does not cover:

  • Mold, mildew, and other water damage
  • Damage caused by building shifts
  • Rotting Wood
  • Nail pops or cracks caused by expansion or contraction
  • Plaster/drywall damage
  • Peeling/Blistering in customer-supplied paint
  • Galvanized metal
  • Damage or defects caused in whole or in part by reason of fire, flood, extreme weather conditions, alterations, vandalism, negligence, or any similiar causes beyond control of Headwaters Painting
  • Previous paint layers that have peeled/blistered
  • Drywall repairs, wood at ground level and horizontal surfaces such as decks and basement/garage flooring are not covered due to places water can accumulate and pool.

If failure has been caused by an outside force such as impact or moisture, Headwaters Painting will inform the homeowner of this problem, and provide a competitive bid to repair the damaged area prior to any work being performed.

*For this warranty to be effective, all payments must be paid in full

​Insurance

We maintain a $1,000,000 general liability insurance policy. With safety in mind, we will do everything we can to avoid injuries on the job site. Our insurance policy will cover any accidents that arise.
Insurance Policy No. AM9205174

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